Privacy Policy
Urban Furn Style
Last Updated: 31 August 2026
Urban Furn Style respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, place an order or interact with Urban Furn Style through our online platforms.
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Urban Furn Style is a furniture business specialising in custom-made couches and lounge suites.
Our furniture can be customised according to the customer’s selected:
- Size;
- Material;
- Colour;
- Configuration; and
- Other available specifications.
For privacy-related enquiries, you can contact us using the details below.
Phone / WhatsApp: 076 158 8448
Email: info@urbanfurnstyle.co.za
2. Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Full name;
- Telephone number;
- WhatsApp number;
- Email address;
- Delivery address;
- Billing information;
- Order details;
- Product preferences;
- Custom furniture specifications;
- Payment-related information;
- Communication between you and Urban Furn Style;
- Information provided when requesting a quotation; and
- Information you voluntarily provide through our website, WhatsApp, email or social media platforms.
We only request information that is reasonably necessary for providing our products and services.
3. Information Collected Through Our Website
When you browse our website, certain technical information may automatically be collected.
This may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Pages visited;
- Time and date of visits;
- Referring website;
- General website usage information; and
- Other technical information required for website security and operation.
This information may be collected through cookies, analytics tools and similar technologies.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders;
- Prepare quotations;
- Manufacture your custom furniture;
- Arrange delivery;
- Contact you regarding your order;
- Respond to enquiries;
- Process or verify payments;
- Provide customer support;
- Resolve complaints or product issues;
- Improve our website and services;
- Maintain website security;
- Prevent fraud or misuse;
- Keep appropriate business records;
- Comply with legal and regulatory obligations; and
- Send marketing communications where permitted and where you have provided the appropriate consent.
5. Custom Furniture Orders
Because Urban Furn Style manufactures custom furniture, we may need to retain information relating to your order for manufacturing and service purposes.
This may include:
- Measurements;
- Couch configuration;
- Material selection;
- Colour selection;
- Order specifications;
- Delivery details; and
- Other information required to manufacture your furniture correctly.
This information may be retained for as long as reasonably necessary to fulfil the order, provide after-sales service and meet applicable legal or accounting requirements.
6. Payments
Payments may be processed through third-party payment providers.
Urban Furn Style does not intentionally store complete payment card details such as your full credit or debit card number and CVV where payment is processed securely through a third-party payment provider.
Payment providers may collect and process information in accordance with their own privacy policies and terms.
Customers should review the privacy policies of the relevant payment provider when making a payment.
7. Delivery Information
We may share relevant customer information with delivery personnel, couriers or other service providers where necessary to complete your order.
This may include:
- Customer name;
- Contact number;
- Delivery address;
- Order details; and
- Information required to complete the delivery.
Only information reasonably necessary for the delivery service will be shared.
8. Service Providers
Urban Furn Style may use trusted third-party service providers to assist with operating our business.
These may include providers involved in:
- Website hosting;
- Website maintenance;
- E-commerce services;
- Payment processing;
- Delivery and logistics;
- Email services;
- Analytics;
- Website security;
- Customer communication; and
- Marketing.
Where personal information is shared with service providers, we take reasonable steps to ensure that it is handled appropriately and securely.
9. WhatsApp & Direct Communication
If you contact Urban Furn Style through WhatsApp, your information and messages may be processed through WhatsApp and its associated systems.
We may use WhatsApp to:
- Respond to enquiries;
- Provide quotations;
- Discuss custom furniture requirements;
- Confirm orders;
- Arrange delivery; and
- Provide customer support.
Customers should avoid sending unnecessary sensitive personal information through WhatsApp.
10. Email Communication
If you contact us by email, we may retain your email address and the contents of your communication in order to respond to your enquiry, process your order or maintain appropriate business records.
We may also use your email address to communicate with you regarding an existing order or customer relationship.
11. Cookies
Our website may use cookies and similar technologies.
Cookies are small files that may be stored on your device when you visit a website.
We may use cookies to:
- Keep the website functioning correctly;
- Remember shopping cart information;
- Improve website performance;
- Understand how visitors use our website;
- Improve the customer experience;
- Maintain website security; and
- Support relevant advertising and marketing activities.
You can change your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
12. Analytics & Website Improvement
We may use analytics and similar technologies to understand how customers interact with our website.
This information can help us understand:
- Which pages are visited;
- How visitors navigate the website;
- Which products receive interest;
- Website performance; and
- How we can improve the customer experience.
Where third-party analytics services are used, those providers may process certain technical information according to their own privacy policies.
13. Marketing & Social Media
Urban Furn Style may use social media platforms such as:
- Instagram;
- Facebook; and
- TikTok.
We may use these platforms to advertise products, display promotions, communicate with customers and showcase our furniture.
If you interact with Urban Furn Style through social media, the relevant platform may collect and process information according to its own privacy policy.
We do not control how third-party social media platforms collect or use information.
14. Customer Reviews & Testimonials
If you voluntarily provide a review, testimonial, photograph or other feedback to Urban Furn Style, we may request permission to use it for marketing purposes.
We will not intentionally publish private personal information without appropriate permission.
If you have previously given permission for your review, photograph or testimonial to be used and would like us to remove it from our marketing materials, please contact us.
15. How We Protect Your Information
Urban Furn Style takes reasonable technical and organisational measures to protect personal information against:
- Loss;
- Misuse;
- Unauthorised access;
- Unauthorised disclosure;
- Alteration; and
- Destruction.
However, no website, online system or electronic transmission can be guaranteed to be completely secure.
Customers should therefore avoid sending highly sensitive information through unsecured communication channels.
16. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Certain information may need to be retained for longer periods because of:
- Accounting requirements;
- Tax requirements;
- Legal obligations;
- Transaction records;
- Customer service;
- Warranty or product-related matters;
- Fraud prevention; or
- Legitimate business purposes.
When information is no longer reasonably required, it may be securely deleted, destroyed or anonymised.
17. Your Rights
Subject to applicable South African law, you may have rights regarding your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or outdated information;
- Request that information be deleted where legally appropriate;
- Object to certain processing of your information;
- Withdraw consent where processing is based on consent;
- Request information about how your personal information is being processed; and
- Lodge a complaint regarding the handling of your personal information.
Certain legal or legitimate reasons may mean that we cannot immediately delete information that we are required to retain.
18. Direct Marketing
Where required by applicable law, Urban Furn Style will obtain the appropriate consent before sending direct electronic marketing communications.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe mechanism provided in the communication, where available.
Please note that opting out of marketing communications will not necessarily stop important transactional communications relating to an order you have placed with us.
19. Children’s Privacy
Our website and services are not directed specifically at children.
We do not knowingly collect personal information from children for marketing purposes.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can assess and take appropriate action.
20. Third-Party Websites
Our website and social media pages may contain links to third-party websites or services.
Urban Furn Style is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
21. International Processing
Some third-party technology, payment, hosting, analytics, communication or social media providers may process information outside South Africa.
Where personal information is transferred or processed outside South Africa, Urban Furn Style will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.
22. POPIA
Urban Furn Style respects the requirements of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy legislation.
Personal information will be collected and processed for legitimate and lawful purposes and in a manner that is reasonably necessary for our business operations and the services we provide.
23. Information Officer / Privacy Enquiries
If you have a question, concern or request relating to your personal information, please contact Urban Furn Style.
Phone / WhatsApp: 076 158 8448
Email: info@urbanfurnstyle.co.za
When making a privacy request, we may need to verify your identity before providing or changing personal information.
24. Changes to This Privacy Policy
Urban Furn Style may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legislation.
The updated version will be published on our website with the relevant “Last Updated” date.
We encourage customers to review this Privacy Policy periodically.
25. Contact Us
If you have any questions regarding this Privacy Policy or how Urban Furn Style handles personal information, please contact us:
Urban Furn Style
Phone / WhatsApp: 076 158 8448
Email: info@urbanfurnstyle.co.za
Social Media:
Instagram • Facebook • TikTok
Delivery Area: Gauteng, South Africa
Urban Furn Style
Custom-made furniture designed for your home.